Privacy Policy

SnapOS ("we", "us", "our") is a cloud-based point-of-sale platform that helps businesses manage sales, inventory, staff, and customers. Our services are accessible via our mobile app, web app, and online storefront.

SnapOS is published, owned, and operated by Zetran Corporation, registered in Delaware, USA, with its principal office at 225 Cedar Hill Street, Suite 200, Marlborough, MA 01752, USA.

For questions about this policy, contact us at support@snapos.app. For legal enquiries, contact legal@zetran.com.

We collect the following categories of data:

We use your data to:

• Provide, operate, and improve the SnapOS platform
• Authenticate your account and enforce access controls
• Process and store transactions and generate reports
• Send transactional emails (receipts, password resets, alerts)
• Provide customer support and respond to enquiries
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations (e.g. tax record-keeping)
• Analyse aggregate usage trends to improve features (no individual profiling)

We do not sell your personal data or use it for targeted advertising.

We do not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Service providers — AWS (cloud hosting & file storage), email delivery providers — bound by data processing agreements
• Legal requirements — when compelled by law, court order, or to protect the rights and safety of users
• Business transfers — if SnapOS is acquired or merged, data may be transferred as part of that transaction; you will be notified in advance

All third-party service providers are contractually required to handle data securely and only for the purposes we specify.

Zetran Corporation is based in the United States, and our hosting provider (AWS) stores data in data centers in India and the United States. If you access SnapOS from outside these regions, your data will be transferred to and processed in these locations, which may have different data protection laws than your own country. We rely on our service providers' contractual and technical safeguards to protect data wherever it is processed.

We retain your data for as long as your account is active. If you request account deletion, we will permanently delete your data within 30 days, except where we are legally required to retain certain records (such as financial transaction data for tax compliance purposes).

Backups are purged on a rolling 30-day cycle after account deletion.

Depending on your location, you may have the following rights over your personal data:

• Access — request a copy of the data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Deletion — request permanent deletion of your account and data
• Portability — receive your data in a structured, machine-readable format
• Objection — object to certain uses of your data
• Restriction — ask us to limit how we process your data

To exercise any of these rights, email support@snapos.app. For account and data deletion, the fastest option is the self-service "Delete Account" flow in Business Settings within the app, which is OTP-verified and processes immediately. If you cannot access the app, follow the email-based steps on our Data Deletion page instead. We will respond to any request within 30 days.

We implement industry-standard security measures to protect your data, including:

• Encryption in transit (TLS 1.2+) and at rest
• JWT-based authentication with short-lived tokens
• Role-based access control (Admin / Staff) per business
• Multi-tenant data isolation — each business can only access its own data
• Secure storage of credentials using hashed passwords

No system is completely secure. If you discover a security vulnerability, please report it responsibly to support@snapos.app.

Our landing and storefront websites use cookies and similar technologies for:

• Analytics — Google Analytics (aggregated, anonymised traffic data)
• Authentication — session tokens stored in secure, HTTP-only cookies in the web app
• Preferences — remembering your language and display settings

The mobile app uses device-local secure storage (not browser cookies) to store authentication tokens. No cross-app tracking is performed.

You can disable analytics cookies in your browser settings without affecting core app functionality.

SnapOS is a business tool intended for users aged 18 and over. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

This policy and any dispute arising from it are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles, consistent with the governing law provision in our Terms of Service.

We may update this policy from time to time. When we make material changes, we will update the "Last updated" date above and notify account holders by email at least 14 days before the changes take effect. Continued use of SnapOS after the effective date constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us: